Return and Refund Policy
This Return and Refund Policy is issued by GolfLinks Consulting, Inc, the operator of Golf Supply HQ. If you have any questions, please contact us. We're always happy to help! If your question involves an existing order, please include the order details and if possible contact us from the same email address attached to the order.
Effective Date: May 8, 2026
1. Overview
At Golf Supply HQ, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through GolfSupplyHQ.com.
Summary
- Region: United States
- Return window: 30 days total, but damage must be reported within 7 days of delivery
- Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
- Return shipping: Approved returns include a prepaid return shipping label. A 25% restocking fee applies to returned items as described below
- Restocking fee: 25% of the product price for approved returns
2. Contact Information
To start a return or report damage, contact our Customer Service Team:
-
Email: support@GolfSupplyHQ.com
- Phone: 818-627-8873
- Hours: Monday to Friday, 9 AM to 5 PM EST
- Golf Supply HQ is an online only retailer owned and operated by GolfLinks Consulting Inc (EIN: 20-0705438)
3. Eligibility for Returns
Returns are accepted under the following conditions:
- The item arrived damaged, defective, or incorrect
- The damage or issue was reported within 7 days of delivery
- The product is returned within 30 days of delivery
- The item is unused and includes all original packaging and accessories
Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.
4. Reporting Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. Include:
- Your order number
- Photos clearly showing the damage or issue
- A brief description of the problem
We will review the information and, if approved, provide instructions and a prepaid return label.
5. Return Shipping and Fees
Approved returns include a prepaid shipping label. Please use the provided label and ship the item within 7 days after approval.
Restocking Fee: All returned items are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.
If you send an item back without using the provided label, we may not reimburse you for shipping costs.
6. Refunds and Replacements
- After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
- Refunds are issued to the original payment method within 14 business days after approval
- If you prefer, we can send a replacement item instead of a refund
7. Exchanges
We accept exchanges as long as the exchange meets the conditions outlined in this policy. Replacement items are shipped once the returned item is received and approved.
8. Non-Returnable Items
We cannot accept returns for:
- Items reported after 7 days of delivery
- Items damaged due to misuse or neglect
- Personalized or custom-made items
- Gift cards and downloadable digital items
9. Cancellations
- Orders may only be canceled before shipment for a full refund
- Once an order has been marked as fulfilled, cancellations are not possible.
- Once an order has been fulfilled, our standard return/exchange policies and procedures apply.
10. Legal Rights
This policy does not affect your rights under U.S. consumer protection law.
11. Changes to This Policy
We may update this policy to reflect updates to our business. Changes take effect upon posting and will be documented.
By purchasing from Golf Supply HQ, you agree to this Return and Refund Policy.
Thank you for your suppport!
Golf Supply HQ
support@GolfSupplyHQ.com
818-627-8873
Golf Supply HQ is a US-based online only retailer owned and operated by GolfLinks Consulting Inc (EIN: 20-0705438)
